Returns and Backorders

Backorders

If an item is out of stock when you place your order it will automatically be placed on backorder.

You will be notified by email as to the status of your order and the estimated delivery date.

If the delivery date is unacceptable to you, please let us know so that we can do our best to rectify the situation.

If necessary, we can cancel the back order and provide a refund or if you are an account customer cancel the order so that you will not be invoiced.

Returns

Please notify us within 7 days if you wish to return any items to us that we have supplied.

You can process the returns request yourself by logging into your account, viewing the order, selecting the product to return and processing the return request.

The product must be unopened and within its original packaging to be returned.

Faulty Products

If the product is faulty, please contact us first as we have a support department who can help you with any problems you may have.

If necessary, we can also arrange for a service engineer to visit your premises.